ZM
Zakhele M
1 reviews | Active since Aug 2016
06 May 2026, 18:05
****mer behaviour from Makro
I ordered two on items on Makro online on the 20th of April 2026, one item was delivered timeously without any hassle, while I'm still waiting for delivery of the second item. Today is the 6th of May and I still haven't received my full order. Makro call centre is extremely unhelpful as I've made numerous calls to them, on the 28th of April, the 4th of May and the 6th of May respectively and each time I was promised they would call me back but no-one ever called me back. Everytime they passively blame their courier (DPD Laser) for the non delivery. This doesn't help me in anyway because I made purchase with Makro and not their couriers, one of the Makro consultants even transferred me to the couriers without my consent or even informing me where I'm being transferred to, I found this to be quite rude and unprofessional because I was holding the line for his feedback about my query from the store I made my payment to and not their courier. I've wasted too much time on the phone following up on an order that seems like I may never receive and this is very disappointing as I've made about 15 purchases through Makro online and have never had issues with them before. Whatever the issue is with the item that was sent to the couriers is not my problem because I made my payment and need a service rendered for what I paid for. This whole experience seems a bit ****my and quite unexpected coming from a big company like Makro. Order Number : OD*** Tracking ID : MMDC-***
Helpful (0)
Replies (7)0
Replies (7)
Makro's replyOfficial
07 May 2026, 09:21Hi Zakhele,
We apologize for the delay of your delivery.
We have reached out to the supplier team and requested for feedback regarding your order.
We will provide you with feedback as soon as we have received.
We apologize for the inconvenience cuased.
Regards,
Makro social media team.
We apologize for the delay of your delivery.
We have reached out to the supplier team and requested for feedback regarding your order.
We will provide you with feedback as soon as we have received.
We apologize for the inconvenience cuased.
Regards,
Makro social media team.
Best regards,
Makro's reply07 May 2026, 09:21
Official
Hi Zakhele,
We apologize for the delay of your delivery.
We have reached out to the supplier team and requested for feedback regarding your order.
We will provide you with feedback as soon as we have received.
We apologize for the inconvenience cuased.
Regards,
Makro social media team.
We apologize for the delay of your delivery.
We have reached out to the supplier team and requested for feedback regarding your order.
We will provide you with feedback as soon as we have received.
We apologize for the inconvenience cuased.
Regards,
Makro social media team.
Best regards,
ZM
Zakhele M's updateReviewer Update
11 May 2026, 10:33I got a call from a Makro social media representative the day after I posted my complaint here on Hello Peter and she advised she's handling the complaint and will get back to me. Five days later and I'm still waiting for her call. How hard is it really to deliver an item that I've paid for? And if they don't have it, w y can't they just refund me so I can look elsewhere for it.
ZM
Zakhele M's update11 May 2026, 10:33
Reviewer Update
I got a call from a Makro social media representative the day after I posted my complaint here on Hello Peter and she advised she's handling the complaint and will get back to me. Five days later and I'm still waiting for her call. How hard is it really to deliver an item that I've paid for? And if they don't have it, w y can't they just refund me so I can look elsewhere for it.
Makro's replyOfficial
11 May 2026, 11:25Hi Zakhele,
We are sorry for the lack of communication regarding your delivery.
The supplier team has gotten in touch with the courier regarding your order.
We are awaiting feedback and we will revert back to you with feedback.
We apologize for the delay.
Regards,
Makro social media team.
We are sorry for the lack of communication regarding your delivery.
The supplier team has gotten in touch with the courier regarding your order.
We are awaiting feedback and we will revert back to you with feedback.
We apologize for the delay.
Regards,
Makro social media team.
Best regards,
Makro's reply11 May 2026, 11:25
Official
Hi Zakhele,
We are sorry for the lack of communication regarding your delivery.
The supplier team has gotten in touch with the courier regarding your order.
We are awaiting feedback and we will revert back to you with feedback.
We apologize for the delay.
Regards,
Makro social media team.
We are sorry for the lack of communication regarding your delivery.
The supplier team has gotten in touch with the courier regarding your order.
We are awaiting feedback and we will revert back to you with feedback.
We apologize for the delay.
Regards,
Makro social media team.
Best regards,
ZM
Zakhele M's updateReviewer Update
22 May 2026, 11:39I made my purchase with Makro on the 20th of April, today is the 22nd of May and I still haven't received my delivery. I've requested a refund last week Friday (15 May 2026) and this Friday (22 May 2026) has arrived and I still have had no feedback regarding the refund. I've been sent from pillar to post by everyone that I've spoken to, from the call centre, WhatsApp, email does not even reply, head office just promises and never gets back to you, their social media consultant called me the day after I posted my HelloPeter review and never got back to me. No one at this company has actually resolved my problem. I will not be purchasing anything from this company again because when things go sideways, you might as well consider your money as lost.
ZM
Zakhele M's update22 May 2026, 11:39
Reviewer Update
I made my purchase with Makro on the 20th of April, today is the 22nd of May and I still haven't received my delivery. I've requested a refund last week Friday (15 May 2026) and this Friday (22 May 2026) has arrived and I still have had no feedback regarding the refund. I've been sent from pillar to post by everyone that I've spoken to, from the call centre, WhatsApp, email does not even reply, head office just promises and never gets back to you, their social media consultant called me the day after I posted my HelloPeter review and never got back to me. No one at this company has actually resolved my problem. I will not be purchasing anything from this company again because when things go sideways, you might as well consider your money as lost.
Makro's replyOfficial
22 May 2026, 12:36 Hi Zakhele,
We understand how frustrating this can be, and it's certainly not the level of service we strive to provide.
We aim to keep our customers informed and satisfied, and it seems we've fallen short in your case.
Our supplier team is in the process of processing your cancellation.
We will update you, as soon as the refund has been processed.
We are sincerely sorry for the delay and inconvenience cuased.
Regards,
Makro social media team.
We understand how frustrating this can be, and it's certainly not the level of service we strive to provide.
We aim to keep our customers informed and satisfied, and it seems we've fallen short in your case.
Our supplier team is in the process of processing your cancellation.
We will update you, as soon as the refund has been processed.
We are sincerely sorry for the delay and inconvenience cuased.
Regards,
Makro social media team.
Best regards,
Makro's reply22 May 2026, 12:36
Official
Hi Zakhele,
We understand how frustrating this can be, and it's certainly not the level of service we strive to provide.
We aim to keep our customers informed and satisfied, and it seems we've fallen short in your case.
Our supplier team is in the process of processing your cancellation.
We will update you, as soon as the refund has been processed.
We are sincerely sorry for the delay and inconvenience cuased.
Regards,
Makro social media team.
We understand how frustrating this can be, and it's certainly not the level of service we strive to provide.
We aim to keep our customers informed and satisfied, and it seems we've fallen short in your case.
Our supplier team is in the process of processing your cancellation.
We will update you, as soon as the refund has been processed.
We are sincerely sorry for the delay and inconvenience cuased.
Regards,
Makro social media team.
Best regards,
ZM
Zakhele M's updateReviewer Update
28 May 2026, 17:50Today is the 28th of May and I still haven't received my refund or any news of a refund. Why is it so hard to give me back what's mine? You can clearly see that I made a payment for an item which I did not receive, why should I beg to get my money back?
ZM
Zakhele M's update28 May 2026, 17:50
Reviewer Update
Today is the 28th of May and I still haven't received my refund or any news of a refund. Why is it so hard to give me back what's mine? You can clearly see that I made a payment for an item which I did not receive, why should I beg to get my money back?
Makro's replyOfficial
29 May 2026, 08:27 Hi Zakhele,We tried calling you on ***, but there was no response.We understand how frustrating this situation can be, and it is certainly not the level of service we strive to provide.We aim to keep our customers informed and satisfied, and it seems we have fallen short in your case.Our supplier team is currently processing your cancellation request.We will update you as soon as the refund has been processed.We sincerely apologize for the delay and inconvenience caused.Regards, Makro social media team.
Best regards,
Makro's reply29 May 2026, 08:27
Official
Hi Zakhele,We tried calling you on ***, but there was no response.We understand how frustrating this situation can be, and it is certainly not the level of service we strive to provide.We aim to keep our customers informed and satisfied, and it seems we have fallen short in your case.Our supplier team is currently processing your cancellation request.We will update you as soon as the refund has been processed.We sincerely apologize for the delay and inconvenience caused.Regards, Makro social media team.
Best regards,