Mellerware Faulty Kettle

I took a faulty Mellerware Kettle, which was well within the 2 year GUARANTEE period back to Makro.<br> <br> Now, as far as I understand, a guarantee by definition ensures that your faulty item is replaced and not repaired within the guarantee period.<br> <br> Where Makro could have over-ridden this, using the judgement of the hundreds of thousands of Rands which I have spent there over the years, they instead decided to send it back to Mellerware.<br> <br> This was sent in more than 1.5 weeks ago, and no feedback has been forthcoming on when the manufacturer will present a solution.<br> The last half baked feedback I got via SMS was last Thursday confirming that Mellerware had received the appliance.<br> <br> This is such a small item, albeit a necessity at that, and within the guarantee period.<br> I really can't understand why I was not given a new kettle or a full refund.<br> No one from Makro even bothered to call me, despite the so called \Manager"making me such promises.<br> <br> DISGUSTING SERVICE."""