MN
Mfanumpela N
1 reviews | Active since Oct 2019
10 Aug 2020, 19:26
Mekro Hello Peter fail to keep their promise
Makro promise to sort out my warranty claim within 24hours , its been a week now i haven't hear from them . This is a sign that poor customer service start from the top management
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Replies (2)0
Replies (2)
Makro's replyOfficial
11 Aug 2020, 08:28Good day Mfanumpela,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply11 Aug 2020, 08:28
Official
Good day Mfanumpela,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
MN
Mfanumpela N's updateReviewer Update
13 Aug 2020, 19:21Hello peter team from Makro keep on promising to assist and keep on apologising just to make themselves look like they care . They are not following up and they are not reading the customer complain properly and they say i must take the item to the nearest makro i will be assisted . How can i take the item to nearest Makro when is already there and they demand that i must pay R2700 for it to be fixed and the new one is also R2700
MN
Mfanumpela N's update13 Aug 2020, 19:21
Reviewer Update
Hello peter team from Makro keep on promising to assist and keep on apologising just to make themselves look like they care . They are not following up and they are not reading the customer complain properly and they say i must take the item to the nearest makro i will be assisted . How can i take the item to nearest Makro when is already there and they demand that i must pay R2700 for it to be fixed and the new one is also R2700