****med by MAKRO

I ordered items from Makro 24 July 2024 order number MAK718895 and there was an Item not delivered the USB C female to USB male and to date I have not received my refund I am sure I have spent more money phoning them than what is actually due to me, every time you phone you are told the issue has been escalated, Today to my surprised when I phoned I was told that according to the last call i made the guy enquired about the item that i actually received after i even sent them pictures of what i did not get. before that Thamsanqa Mpengesi told me i need to send bank details and proof of purchase or bank statement meaning i can send either or when i sent the bank details and proof of purchase he came back to say he also needs a bank statement i am not sure how if that a proof of purchase which i did not send because i am obviously being played. its 2 months later and i am told stories instead of being paid. surprisingly the Proof of purchase is the same type that i sent last year when a refund was due to me by Makro but this year it's not acceptable... I am really sick of this store really , i have lots of Reff numbers not even sure which one to use anymore the latest one is ***. i mean two months later instead of getting my money i am told stories after stories