****med by Makro

I am writing to formally lodge a complaint regarding an online order I placed with Makro on 31 March 2026 for a dishwasher.

At the time of purchase, I was advised that the item would be delivered on 2 April 2026. However, as of today, I have neither received the dishwasher nor been issued a refund.

Since the expected delivery date, I have contacted Makro’s customer service department on numerous occasions via both telephone and email. On each occasion, I have been informed that the matter has been escalated, yet no meaningful feedback or resolution has been provided.

It has now been almost two months since the purchase was made. Throughout this period, I have had to make repeated efforts to follow up on the matter myself, with little to no communication from Makro. This lack of service and accountability has been extremely disappointing.

As a loyal customer, I trusted Makro to provide reliable service. Unfortunately, my experience has left me feeling misled and frustrated.

I hereby request that this matter be resolved urgently by either:

1.Delivering the dishwasher without further delay, or

2.Issuing a full refund to my account immediately.

Order number:OD***