Masters of disasters

ordered a leave blower. The advert showed two leaf blowers one for R299 and one for R799. Both showed cordless. I ordered the one for R299. On 19/2/2025 I got a leaf blower bag. It is not what I ordered.

I called customer care. I was told to return it via the app.

I tried to return it via the app. It was supposed to be collected on the 26/2/2025 (today) - it wasn't. I still have the item.

I have tried to chat to someone on WhatsApp. They responded an hour after I sent the message as though I sit with my phone the entire day. They gave me 60minutes to respond before they closed the chat. I responded within the 60 minute, but nobody phoned back so that I can explain the problem: they closed the chat even though they know that they did nothing to help me . This happened 3 times.

Makro does good on delivering...... But if things dont go according to plan, prepare to waste your airtime and your money because nobody's is going to fix their error. Its how you handle yourself when things go wrong that show who you are. If that is anything to go by, then Makro is useless.