Masstores t/a Makro SA

This review is specifically for their online shopping site. Not sure what the service is like in the rest of the country but here in Pietermaritzburg it is terrible. There are multiple items that have been out of stock for more than a month now and invariably when you place an order you have to go back and edit it due to additional items being flagged as not being available. To make matters worse you then receive either an e-mail or phone call 2 - 5 days after placing your order and are advised that even more items are not available. This of course slows down the delivery process.

I have complained by phone and e-mail, telephonically they just give you excuses and blame Head Office and suggest you send an e-mail to the online department, which I duly did. 3 weeks later and I have still not received a response to my e-mail regarding their online site.

Their response to my complaint regarding my latest order (in which 20 out of 80 lines where not available) was an automated e-mail stipulating that they are currently receiving more e-mails than normal.