RP
Rene P
1 reviews | Active since Nov 2010
28 Oct 2019, 09:55
MASSMART/MAKRO'S REFUND POLICY IS NON-EXISTENT AND STINK TO HIGH HEAVEN1.
A month after cancelling my order, I was told by Gift Raphiri that my refund is with the financial department for finalisation. on 16 October I was assured by GrantFeldman, e-commerce Bookkkeeper, that a refund was done. On 18 October, I contacted Makro again as no refund was paid into my account. Grant even sent me a Standard bank pdf Pop. Surprise, surprise - no refund, nothing, zilch, nada! Really? Is this how the big guys Massmart/Makro operate, by doing in the little guy? COME ON MAKRO PAY BACK THE MONEY!
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Replies (3)
Makro's replyOfficial
28 Oct 2019, 11:35Good day Rene,
Thank you for writing to us.
Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this has caused you. We will contact the relevant departmental management to assist and the soonest feedback is received, we will contact you.
Feedback to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team
Thank you for writing to us.
Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this has caused you. We will contact the relevant departmental management to assist and the soonest feedback is received, we will contact you.
Feedback to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team
Makro's reply28 Oct 2019, 11:35
Official
Good day Rene,
Thank you for writing to us.
Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this has caused you. We will contact the relevant departmental management to assist and the soonest feedback is received, we will contact you.
Feedback to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team
Thank you for writing to us.
Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this has caused you. We will contact the relevant departmental management to assist and the soonest feedback is received, we will contact you.
Feedback to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team
RP
Rene P's updateReviewer Update
30 Oct 2019, 09:43Good day Makro thank you for your standard hellopeter reply. I am awaiting your "within 48 hour' response. Hopefully this response will include a solution and/or a real refund.
RP
Rene P's update30 Oct 2019, 09:43
Reviewer Update
Good day Makro thank you for your standard hellopeter reply. I am awaiting your "within 48 hour' response. Hopefully this response will include a solution and/or a real refund.
RP
Rene P's updateReviewer Update
06 Nov 2019, 13:27At long last, I was refunded. Grant Feldman apologised profusely for the delay in payment (he was off sick) and resolved the matter promptly. Well done Grant - much appreciated.
RP
Rene P's update06 Nov 2019, 13:27
Reviewer Update
At long last, I was refunded. Grant Feldman apologised profusely for the delay in payment (he was off sick) and resolved the matter promptly. Well done Grant - much appreciated.