Massmart provident fund

Good day I recently resigned with Makro(Riverside) on the 11th of August 2018 and before leaving the company I had to sign forms and follow the exit procedure which I did.During that process I was told that I would receive two payments which were,ONE payment for the days that I worked while serving my notice and TWO the Massmart provident fund(which would take 6-8weeks).I then contacted the human resource management the previous month to ask how far are they with the second payment and I was told that it is too early which was after the 25th of October 2018.It now the 1st of November 2018 and no one has contacted me or received the second payment.According to me 8weeks is long overdue and I’m failing to understand all of this. Please do reply to me by email or any kind of communication for feedback Thank you