Massmart my Assmart

I have no reason to believe that I will receive any response from this review, so perhaps it might just serve the purpose of warning other prospective online buyers not to trust Makro to deliver what they charge for in advance.

I ordered a KIC chest freezer from Makro Online on 25 November 2019, and of course my credit card was charged to confirm the transaction. Indeed, Makro's Carnival Store Fleet Division phoned me to arrange for delivery, which I explicitly requested for 8 December 2019 (this was also communicated via email on the date of purchase), only for my purchase not to be delivered - ever.

I have phoned Makro's Customer Care Centre three times since only to be told, without exception, that my query has been escalated to the follow-up team. Clearly no one is following up on the follow-up team's dedication, since I have yet to receive so much as an SMS.

It is more than an entire month later, I am approximately R2900 out of pocket, without anything to show for it and no recourse. The last agent I spoke to, couldn't provide me with Head Office's details, but I assume since the general staff don't portray any commitment to customer service, the morale in the Ivory Tower won't be much different.

Is this the kind of "First World Commerce" Massmart brought to RSA...?