Massmart Makro online poor customer services

Bought a tap at Makro online, the tap has factory fault and requested it be replaced. I was given the date of collection and I took leave and no one came to collect the tap.

Makro gave me another date and yet again no one came to collect the tap, when I call I'm told they are waiting for response. I was made to take leave for nothing.

I'm also have a crisis as I was renovating and the old tap was taken out now I'm left without a tap. That is a crisis on it's own including the fact that I must be off work to wait for no one while I'm told that collection will happen and it doesnt.

I've written emails and called numerous times and I have not been audited. I'm really disappointed with the services that Makro has given me and how the matter has been handled up until now.