1 reviews | Active since Nov 2010
Massmart and Makro's customer service is ********* and non-existent
NEVER EVER IN A THOUSAND YEARS BUY FROM MAKRO ONLINE! On 22/9 I emailed Makro to cancel my online order and request a refund. Makro ackowledged said on 22/9. I emailed/called Makro on 25/9, 26/9, 29/9 and 2/10 to no avail. On 4/10 I received an email from Makro that my (cancelled) order is ready for collection! On 7/10 I emaled Makro and Massmart - no response to date. Nthabeleng Tikoe must be the world's worst customer service representative - I got only empty promises and lies from her. Nearly 3 weeks later and nothing has been done. Makro don't bother to respond with your standard hellopeter response, I know it by heart:
"Thank you for bringing this matter to our attention.
kindly accept our sincerest apologies for the inconvenience this has caused you. We will contact the necessary departmental management to assist in this regard and the soonest feedback is received, we will contact you.
Feedback to be relayed within 48 hours.
Kind Regards, Makro Hellopeter Team"
Thank you for writing to us.
Kindly note that your refund has been sent through to our finance department for it to be processed, soonest feedback is received we will let you know.
Thank you for your patience in this matter.
Regards,
Makro Hellopeter Team
Thank you for writing to us.
Kindly note that your refund has been sent through to our finance department for it to be processed, soonest feedback is received we will let you know.
Thank you for your patience in this matter.
Regards,
Makro Hellopeter Team
that my order is ready for collection at Silverlakes.
WTH? It is anyone's guess whether my order is cancelled and in the
that my order is ready for collection at Silverlakes.
WTH? It is anyone's guess whether my order is cancelled and in the