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Donovan M
1 reviews | Active since Nov 2009
10 Feb 2023, 10:31
Massmart and Makro - no wonder staff strike!!!
I have now called Makro support no less than 10 times. Each time the line gets dropped but when I do get through after holding for ages to enquire about a refund for a return logged 30 Jan 23 - Reference number RT#***4 - I get told "your refund will be processed and show in your account in this week", but it has now been another week and the same reason...
According to your agent 9 updates have been made to this ticket!
Will Makro refund me or not!?
Can I collect my money in-store as obviously online does not want to assist me... No wonder staff go on strike - service is PATHETIC!
Calling Massmart on *** is also in vain! They don’t even answer…
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Donovan M's updateReviewer Update
16 Feb 2023, 08:00******* and *****s! Even Mr John - apparent head of Massmart Group eCommerce committed in writing a week ago that Massmart's team will be in contact to refund me but a week later and still no refund so I will go and make a scene in store today to tell all their customers what pathetic bunch of ******* Makro is!
DM
Donovan M's update16 Feb 2023, 08:00
Reviewer Update
******* and *****s! Even Mr John - apparent head of Massmart Group eCommerce committed in writing a week ago that Massmart's team will be in contact to refund me but a week later and still no refund so I will go and make a scene in store today to tell all their customers what pathetic bunch of ******* Makro is!