Massmart and Makro maiking multiple promises to deliver order, but failed.

For Attention: Brian Leroni/Miles van Rensburg; incl. Crystal Billings/Lebogang Diseko: Re: Makro Order OD***. At 10h31 on Friday the 25th of July, your Customer Care agent called me to ask if Makro can deliver my order on Saturday the 26th. I agreed and made an effort to stay at home, seeing that I bought the sweetener for a diabetic patient, I mentioned this in my previous email to Makro and Massmart, and desperately need it asap. Again, my delivery was not made on Saturday – we are now on Sunday morning the 27th. Please keep in mind I took leave for Friday the 25th (the scheduled day of delivery) and stayed at home on Saturday the 26th (second promised day of delivery. I addressed my Thursday’s (24th of July) email to Brian Leroni (Massmart Vice President: Corporate Services) and Miles van Rensburg (Massmart Chief Executive Officer) and unfortunately, I was given they same lack of respect to customer type of service. I am sure that Massmart being an international group, there should be strict compliance within the customer complaints department to forward complaints addressed to a higher level, to be served to that level. @ Brian, @Miles, @***, @***, I paid for these products and delivery was promised originally for Friday the 25th – twice Massmart/Makro did not keep to this promise. @***, @***, why are you and the Executives of Massmart ignoring my complaint – a short email response from you, copying the complaints department managers would have sufficed and ensured that I was not **** to again and disrespected as a paid customer? Why can you not make sure that delivery of my paid for products gets delivered? Why do you ignore my plea for support, as a “paid for customer”, from you? Do you advertise these products to make the sales, knowing that you do not have the stock on hand and then play delay tactics with the customers until you have the products to deliver?