Massive delays with Makro online ordering

I am beyond disappointed in Makro. We ordered an Air fryer online on 22 December 2023, and sadly we still waiting on it. I called previous occasions and were advised that my order had been packed. I followed up again on 11 January 2024, only to be told that I need to wait an additional 1 - 2 weeks. While I understand the agent that assisted me, whom advised that these comms were shared via my brother's mail, who placed the order at the time. I somehow get the feeling that they do not need my business, as I was advised that they can credit me if I am not willing to wait a bit longer. I also somehow get the feeling that they safeguarded themselves by sending a mail, and just not bothered about the customer journey. Who waits a month for an item to be delivered. It is bad!

In addition, I also advised the agent that such communication must not just be depended on email, but by all means of communication, such as telephonically as well. I did not get any response on it, but only that they will add an additional telephone number on the system. In simple context, no one bothered to call to advised that I would need to wait 1 - 2 weeks, which will push my waiting period about a month since the order had been placed.

It is my first time ordering an item online with Makro, and what an unpleasant experience. To think, I was planning on ordering a laptop and a camera with them. I think that thought is something of the past now. Very disappointing.