Markro poor service and poor management

Very bad service received from Makro Online service , i have paid and order on the 11 Nov, where i expected deliver of my lounge suite on the 5 Dec 2025 . To date i have made 11 calls to Markro regardig my delivery with no accountability from any management from Markro we have been put on on hours for a time . When we followed up on the 5th they said that the delivery company that was supposed to pick up the lounge suite declined the pick up cause it was too big , when we called again they said that it was out of stock , i have spoken to a manager that to date never called me back . Again after several phone calls today 9/12 still no solution has been provided to me again being placed on hold . I have book my family holiday supposed to have left today but had to move our reservation due to the delayed delivery . Not only have Makro been unprofessional with no accountability taken but it has shown the poor leadership . I have still to date not received a solution on when my items will be delivered