Markro Online

We bought a smart watch online for my son as a Christmas gift. The watch says sim registration failed, although the sim card is working in cell phones and tablets. A friend had the same problem and they took it back to Makro who then fiddled around with the settings until it worked. I was at Makro Stubensvalley on 6 January. The returns dept said they can't do anything and the lady there phoned the online dept. Firstly the phone got dropped in my ear after holding on about 10 min. They then phoned again, another 10 min. Just to be told I need to arrange a collection for the watch to be sent for repairs. The more I told them nothing is wrong with the watch, just need the correct settings, the more they tell me to arrange a collection. Since then we have probably sent out 20 mails to arrange for a return, nothing yet. No feedback, no response. I want to advise every one not to buy at Makro online. You are going to have endless problems should it be returned.

Makro - can't complain about service because there is none. Your customer services suck