Markro and WUMDROP

I am writing to formally raise a complaint regarding an order I placed with Makro on 29 April 2026.

At the time of purchase, I was advised that delivery would take place on 2 May 2026. However, on the morning of 30 April 2026, I received an SMS from Wumdrop stating that the driver was already on the way with my order. This was communicated without prior notice or confirmation, leaving me no opportunity to make the necessary arrangements to be available.

I immediately contacted the driver (WUMDROP) to inform them that I was not at home. It is unreasonable to expect customers to accommodate same-day delivery notifications without adequate notice. As a result, the order was returned to the store. I was further informed that the delivery would be rescheduled for 2 May 2026, which aligns with the original delivery date provided. Unfortunately, this rescheduling (Markro) has not taken place.

Since then, I have spent nearly two hours attempting to resolve this issue telephonically, incurring additional costs for airtime, yet I have not received any clear feedback or resolution. At present, I am still waiting on hold, listening to automated messages without assistance.

This situation has caused significant inconvenience and financial strain. I now find myself in a position where I must spend additional money on essential items that I have already purchased but have not received. As someone earning a below-average salary, I simply cannot afford to pay twice for the same necessities.

I am extremely disappointed with the level of service received from both Makro and Wumdrop. I kindly request urgent intervention to resolve this matter, ensure delivery of my order as soon as possible, and provide clarity on how such issues will be prevented in future.

I look forward to your prompt response.