Marko Stores - Online order

Ordered a laptop online from them. The delivery was 4 days later than i was told. Then the software i was promised was not included in the delivery. After multiple phone calls and WhatsApp's i was told the only way to rectify was go on in store. I travelled 40km to the Germiston store and waited for supervisor. Who assisted me but had no idea on how to rectify the problem. Turns out the advertising on the website was incorrect and marketing quickly changed the wording on the advert online. Luckily i had a screen shot of the matter and was able to show them their error.

After 2 days of no answers and zero feedback i decided to go back online and cancel the order and get them to collect the laptop and send a refund. The return was accepted and the collection of the laptop was scheduled for the 17 April, refund was scheduled for the 19 April.

I heard nothing from a courier or Makro so I decided to get in contact with them again. I have now tried 7 times via WhatsApp, each time they promise to get to the bottom of the issue and find out why the product is not being collected and refund not being done. It is now the 30 April and still not a word from anyone.