Marko Springfield - Did not refund me yet

I placed a bulk online order and Makro Springfield Park in Durban dealt with my order. The order was placed on 16 October. First the funds came out of my account so I thought all was good and well. Then after 3 days I realized nobody has emailed me an order number so I called them directly. I had to go through the hassle of emailing them proof of payment. One week later they deliver only part of the order with 2 boxes missing. They argued that all the items were delivered. I had to go through the trouble again of getting proof that only part of the order was received. Once all the information was sent to them, they acknowledged which items were not delivered. I told them I do not want to wait for stock nor do I want a credit. I asked for a full refund. I emailed them confirmation of my banking details so they could refund me. It is now 8 November. Arushika and Kabelo have been of no help what-so-ever. I'm still sending emails to Kabelo in the online department and he has just completely ignored me. I still have not gotten my refund, as well as no response from these employees. Not worth buying from Durban Makro online store. How can you deliver goods partially and not solve the problem afterwards? and on top of that ignore the customer?