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JK
Johan K

1 reviews | Active since Oct 2021

21 Apr 2022, 12:37

Marko South Africa no delivery on items after payment

I purchased several items online for which I received a stream of email notification as the delivery progressed. The stated delivery date was for the 20th of April 2022 which did not occur. This morning, the 21st of April 2022 I received a mail stating my order had been delivered, which it has definitely not. I also received a SMS notification stating the items had been delivered- again which is not true. I contacted the telephonic help line and informed the consultant of the matter, and was put on hold, eventually I put the phone down as no one came back on line. Tried again and was again told I would be put on hold, which I refused. As current I have again received a notification my order was received which has not happened. Paid all this money and not help from Marko, pathetic!!!

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Replies (3)
JK
Johan K's update24 Apr 2022, 10:54
Reviewer Update
Update : We have found part of the order inbetween a takealot order consisting of 6 x ultron office chairs and 1 x Gemini office chair -HOWEVER the 4 x bar stools are still not accounted for or delivered.
JK
Johan K's update28 Apr 2022, 15:57
Reviewer Update
Update: Delivery courier arrives this afternoon. Boxes delivered are in very bad state, wrapped in kling wrap and not original boxes. After the one box is opened we find it is NOT the items as ordered. Absolute worst service from Makro. They do NOT deliver what you order.
JK
Johan K's update23 May 2022, 11:26
Reviewer Update
Update: Today I receive a call from one of yet another Makro consultant regarding " My Order" during which I am informed that apparently a courier company had been to my flat ( I do not live in a flat?) to collect the incorrect order, however I was not at the flat at the time of collection???? At this stage I lost it and asked the consultant how is it possible that Makro is not aware of what is going on in their operations???? The incorrect bar stool orders had been collected on the 18th of May 2022 already and yet I am being called to ask when it can be collected???? Makro obviously do NOT now what is going on in their operations and just once again showed the incompetency that is rampant in their organization. Makro you are so disorganized and overwhelmingly worried about your incorrect orders recollection that no one has even bothered to obtain my banking details to date to refund me??? Absolute disgusting service and client relations!!

I want my money back!!!