WB
Werner B
1 reviews | Active since Jul 2020
02 Sept 2020, 09:32
Marko selling low quality products and not willing to assist customer
Bought Silverstone racing chairs from Makro in November 2019 on Black Friday. Gave them to my kids for Xmas on the 24th of December.
The leather is pealing all over. The chairs are pulling *****.
Marko not willing to assist me with a return.
Return policy is 14 days and they only warrent the striching.
But what about the poor quality of the product?
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Werner B's updateReviewer Update
22 Sept 2020, 09:00So it took Makro 20 days to come to a conclusion regarding my chairs. They said chairs will not be replaced or fixed because Yogurts stains where found on the chairs and we used to wash with warm water. How can warm water dissolve the stitching? what temperature should my cloth be when wiping down my chairs?
When the supplier came to my house they said that the stitching is pulling apart and the chairs will have to be replaced. After almost 2 weeks of asking for feedback I get contradicting feedback from Makro.
So when receiving contradicting information from Makro and the Supplier who should we believe? If Makro states the Stitching is the only warranty on the product and the product's stitching is pulling apart? Why wont my chairs be replaced or credited?
When the supplier came to my house they said that the stitching is pulling apart and the chairs will have to be replaced. After almost 2 weeks of asking for feedback I get contradicting feedback from Makro.
So when receiving contradicting information from Makro and the Supplier who should we believe? If Makro states the Stitching is the only warranty on the product and the product's stitching is pulling apart? Why wont my chairs be replaced or credited?
WB
Werner B's update22 Sept 2020, 09:00
Reviewer Update
So it took Makro 20 days to come to a conclusion regarding my chairs. They said chairs will not be replaced or fixed because Yogurts stains where found on the chairs and we used to wash with warm water. How can warm water dissolve the stitching? what temperature should my cloth be when wiping down my chairs?
When the supplier came to my house they said that the stitching is pulling apart and the chairs will have to be replaced. After almost 2 weeks of asking for feedback I get contradicting feedback from Makro.
So when receiving contradicting information from Makro and the Supplier who should we believe? If Makro states the Stitching is the only warranty on the product and the product's stitching is pulling apart? Why wont my chairs be replaced or credited?
When the supplier came to my house they said that the stitching is pulling apart and the chairs will have to be replaced. After almost 2 weeks of asking for feedback I get contradicting feedback from Makro.
So when receiving contradicting information from Makro and the Supplier who should we believe? If Makro states the Stitching is the only warranty on the product and the product's stitching is pulling apart? Why wont my chairs be replaced or credited?