Marko / RCS - Credit Account Maladministration

I am beyond livid with the ineptness that is Makro / RCS Account Department. I have been having non stop issues with this account since January 2018, where it was decided on my behalf by Makro/RCS that I would receive a January Payment Holiday, I never did request this nor was I asked if I would like this...

Since then, I have had non stop issues on my account all due to incompetence from the Makro / RCS accounts system.

In February I had to fight as I was receiving snotty emails and smses due to non payment of my January account... The Debit order was never deducted, due to this "payment holiday". After backwards and forwards it was agreed that it was an error on the part of Makro / RCS and that all fees, interest incurred due to this "accounting error" would be reversed.

This was completed, and I was assured everything was sorted.

March rolls around, and I receive another bout of emails, and smses saying my account hasn't been paid. Once again I have to make phone calls to Makro / RCS for it to be discovered that my debit order hadn't been reactivated for some or other reason by the last person I spoke with and that is why I was receiving these messages... once again not my fault. After communicating with the call center agent it was communicated to me that my debit order had been reinstated for the correct amount not the double debit as was reflecting on my statement for the following month, and that they would do the debit order for that month within the week... No debit order was processed, and I was not chasing after people to do their job!

April... on the 6th April, lo and behold my debit order for the correct amount comes off my account. Today the 18th April I receive my statement and it now shows the following:

1. A charge of R22.80 for on 12 March for a Collections Letter 2. A charge of R3.19 on the 12 March for a Collection SMS 3. A charge of R378.26 on 9 April for Recoveries Payment (NOT DEBIT ORDER PAYMENT as on all my previous invoices) 4. A total of R615.80 payable for my next monthly installment

I am beyond irritated at the complete stupidity that is being displayed with the handling of this account. Regarding points 1 & 2 above, I refuse to pay these charges as they have been accrued due to the ineptitude of the person(s) handling this account, and are therefore not due to any fault of my own.

Point 3 above. What does this mean? From my understanding it appears that I am being seen as having missed a payment, and this isn't a monthly debit order but rather recovering outstanding funds that I "willingly" did not pay... Which is untrue, and easily verifiable by listening to the audio from my previous conversations with Makro / RCS. I want this sorted out as a matter of urgency!

Point 4 above. I will NOT pay a double debit on my account, due once again to ineptitude and mismanagement of my account from Makro / RCS. It is a matter of principal, I have always paid my account on time via debit order which has always been set to the 5th of each month. (right up to the debacle that was your payment holiday where it all went awry).

I'm beyond tired of this debacle, and wish for this to actually be sorted out, and not for me to be told it has been sorted out only to have to fight every month, which more than likely has affected my credit rating (because we know how quick credit institutions are to report bad payments, even when it's not the fault of the customer).

Please note that this has also been posted to: Hello Peter, Makro Facebook Page and the RCS Facebook Page.