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Michelle K

1 reviews | Active since Dec 2018

08 Dec 2018, 20:49

MARKO PURCHASE

My mom, Mrs MJ Bunce bought a Hisense double door fridge and freezer at Makro, ref MAK ********** , online , branch was selected, which was the Head Office, online a day before Black Friday, the 22nd of November 2018. It was delivered, when switched on, the lights comes on and the motor does not work. My mom has been batteling to get someone to assist her, for example she spoke to Cyril the Manager on the 6th of December, my mom gave them a cut off time to sort this out, she was told that a credit must first be done. To date hereof no one has done anything, today the 8th of December, she went into the Alberton brabch and was told by the Manager that they will look ibto it and establish what the delay is in replacing the product. Once again no feedback has been received. My mom sold her fridge after purchasing the new one. At the moment all her meat products and other is with me. This is causing alot of frustration as expenses to purchase ice for the cooler box, which is not much of use, as products as milk, butter, vegatables and other had to be thrown away due to it going off. Please assist urgently as I need to sort this out, please urgently contact my mom on ********** agter hours or during working hours on ********** or alternative contact myself on ********** . Thanking you, Mrs Michelle Bunce-Kroukamp on behalf of my mom Mrs MJ Bunce

0
Replies (4)
Makro
Makro's reply10 Dec 2018, 16:50
Official
Thank you for alerting us on your complaint. Kindly be advised that your complaint has been escalated to the relevant team.
 
Regards
Zanele Zwane 

Best regards,

MK
Michelle K's update10 Dec 2018, 22:30
Reviewer Update
Good day , Another day has passed and still nothing has been sorted out. My mom spoke to Ruben from Hisense, was informed that he will contact her, after no response my mom contacted him, in return he was very short with my mom, I would say rude. Ruben informed my mom that he knows Syral and will contact him with the first time he spoke to her. She was then informed that the fridge will be collected, without delivering a new one. They never turned up to collect the fridge. My mom was also in contact with Makro Germiston, the person she spoke to was in a meeting, then was advised by Palesa that she wants to help her, she had to explain the hole cituation to her. My mom works half day, who is looking after my brother who has an dissabilty and needs the fridge. When she bought the fridge she was advised by Seryl of the Alberton branch to purchase online via the Germiston branch. Really who will take responsibility to assist herein, all that people can do is to take peoples money, false advertising, that they are the best in service, really, this is pathetic to treat a 71 year old person. I will all be referring this to Carte Blanche who funny enough had this online purchasing on one of their episodes. This is now enough, we want this sorted out by close of business, tomorrow, failing which I will publish this where I can, as we are going on holiday the with my mom on Saturday the 15th, hopefully her new fridge will be delivered. Thanking you, Mrs Michelle Bunce-Kroukamp, on be half of my mother, Mrs Marthie Bunce
MK
Michelle K's update11 Dec 2018, 12:19
Reviewer Update
No response to complaint
MK
Michelle K's update16 Dec 2018, 16:15
Reviewer Update
Problem resolved, but still ****ty assistance, by way of that we had to resolve the problem, no assistance from Makro or Hisence, will never ever purchase from both stores, after what we experienced. Note if you plan to buy from, don't think twice, don't even think, save yourself stress