Marko Online purchase " Still not delivered" 7 working days now !!!

We made a purchase on 05-09-2023 and called to follow up when the items. The items were supposed to be delivered on 11-09-2023 which gives the order 5 working days from the day the order was made.

It the 13-09-2023 and still no item was delivered, and be calling the contact center for assistance, and it's a waste of time. The items have still not been collected from the supplier and when we ask for a cancellation we get told about the policy which is of no relevance when the entire order SLA period has been breached.

Ticket 337544 was logged yesterday after several calls and still no update on when we can expect the item to be delivered we want to cancel and get told we need to wait 7 working days, it that a damn joke? I want an immediate transfer of the money so I can purchase the item we want at another retailer or deliver the item with urgency but this is a damn disgrace on Marko online service team who cannot manage this process ...