MG
Marco G

1 reviews | Active since Mar 2009

19 Dec 2018, 13:44

Marko Online purchase cancelled.

I place an order with Makro online. On the first attempt the transaction failed due to an error, but the money was deducted. I made a call to my bank to query the transaction. The bank advised me that it was reversed and I could attempt the payment again. So I did and the order was placed on 2018/12/18 with success. On 2018/12/19 I received an email from Makro to advise me that the order that was placed had an incorrect price listing on the site which they reserve the right to cancel the order. I've tried contacting them via email and phone with no response (after holding for 18 minutes). I'm sitting with no goods and no money, 6 days to christmas and no gift. I do not have that kind of money to re-buy it somewhere else.

Be warned, I've spoken with a few people with regards to their experience with Makro Online. They take their time to respond and/or refund. It is not worth the hassle and trouble. Rather stick with companies that values their clients.

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Replies (1)
Makro
Makro's reply21 Dec 2018, 08:31
Official
Thank you for your post.  Your complaint has been escalated through to the relevant team within the company so that they can assist with regards to the above matter.
 
Regards
Makro Team