MARKO ONLINE NON DELIVERY OF PRODUCT

Makro Online has been an extremely frustrating experience. We ordered a fridge online on 30 January with an expected delivery date of 6 February, yet it has still not arrived. After numerous phone calls and multiple reference numbers, we keep being told the issue will be “escalated,” but there has been zero follow-up or communication. We then received an email blaming an unexpected IT issue, which feels like an excuse rather than a solution. This lack of accountability and communication is unacceptable. I would not recommend Makro Online and will not be purchasing from them again. We simply want our order delivered.