AH
Audene H
1 reviews | Active since Aug 2023
11 Aug 2023, 04:18
Marko Online Disgrace!
27 July placed online order , 28 July order cancelled without notifying me , 11 Aug still havent received my refund . Pathetic, and i dont ask , i dont get feedback . I message the manager and i get from her is : i will see or i will check. Take pride in your work. I was a paying customer ! But never again! Order MAK***.
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Makro's replyOfficial
11 Aug 2023, 12:48Good day Andene, I trust you are well. I just wanted to let you know that we have received feedback from our finance department now stating that your refund has been successfully approved and will reflect back into your account within the next 2 to 10 working days, bank dependent. Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually backdates these payments. Lastly, I would like to apologize for the inconvenience caused and the service that you have received from our contact center throughout your online journey with us. If you require any further assistance, please do not hesitate to contact our HelloPeter team. I hope you find the above in order. Continue to have a wonderful day.
Kind Regards,
Makro Hellopeter Team
Kind Regards,
Makro Hellopeter Team
Best regards,
Makro's reply11 Aug 2023, 12:48
Official
Good day Andene, I trust you are well. I just wanted to let you know that we have received feedback from our finance department now stating that your refund has been successfully approved and will reflect back into your account within the next 2 to 10 working days, bank dependent. Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually backdates these payments. Lastly, I would like to apologize for the inconvenience caused and the service that you have received from our contact center throughout your online journey with us. If you require any further assistance, please do not hesitate to contact our HelloPeter team. I hope you find the above in order. Continue to have a wonderful day.
Kind Regards,
Makro Hellopeter Team
Kind Regards,
Makro Hellopeter Team
Best regards,