CM
Catherine M
1 reviews | Active since Oct 2015
31 Oct 2024, 08:53
Marko online customer support = useless
0 stars if it I could - I placed an order with Marko South Africa online on 12 October. The order on the Marko tracking states it was delivered on 16 October. But only 1 item out of an order of 13 items has been delivered (split order). I've been chasing Markro for the remaining 12 items since - by phone, whatsapp and email. Each time they say they've "escalated to the store" and promise to send me a copy of the courrier delivery slip (Value Express) so that we can understand if and where the order was delivered. But nothing happens - I've got 5 000 ZAR worth of order somewhere in SA, and no one at Makro seems to care. @Makro team, if you read this, may I suggest that one of your countless employees (for example, one the employees in the stores that hide in the corners), sit down and resolve my case, and only get back up from their computer once they've identified who the delivery was handed over to? It shouldn't be too difficult to get a copy of the signed reception slip from Value Express and email it to me? Or provide a refund?
Helpful (0)
Replies (6)0
Replies (6)
Makro's replyOfficial
12 Nov 2024, 14:20Hi Catherine Mauvais,
Thank you for your review on our Hollopeter platform and we do apologize for the inconvenience and delayed response.
We're truly sorry to hear about your experience, we have emailed you the copy of the signed delivery slip, please confirm if you recognize the signature.
Regards,
Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A division of MASSMART Holdings Limite
Thank you for your review on our Hollopeter platform and we do apologize for the inconvenience and delayed response.
We're truly sorry to hear about your experience, we have emailed you the copy of the signed delivery slip, please confirm if you recognize the signature.
Regards,
Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A division of MASSMART Holdings Limite
Best regards,
Makro's reply12 Nov 2024, 14:20
Official
Hi Catherine Mauvais,
Thank you for your review on our Hollopeter platform and we do apologize for the inconvenience and delayed response.
We're truly sorry to hear about your experience, we have emailed you the copy of the signed delivery slip, please confirm if you recognize the signature.
Regards,
Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A division of MASSMART Holdings Limite
Thank you for your review on our Hollopeter platform and we do apologize for the inconvenience and delayed response.
We're truly sorry to hear about your experience, we have emailed you the copy of the signed delivery slip, please confirm if you recognize the signature.
Regards,
Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A division of MASSMART Holdings Limite
Best regards,
CM
Catherine M's updateReviewer Update
13 Nov 2024, 09:34The delivery slip, which it took over 3 weeks for Makro to email to me, is clearly forged.
The name of the recipient on it is unknown to sign center, there is no stamp on the slip (sign center have stamps), the delivery is not recorded in the sign center books, and the phone number written on the slip is not in my handwriting. And the delivery slip states that the order was delivered in Vaalwater, therefore provides no proof of where in Vaalwater it was delivered exactly.
There are 2 options here: either the courrier Company, Value Express, stole my order, or a Makro employee stole it. Either way, I want either a refund or a replacement shipping. Please arrange asap today and provide proof of refund or proof of re-shipment. And make sure you don't use Value Express as shipper.
The name of the recipient on it is unknown to sign center, there is no stamp on the slip (sign center have stamps), the delivery is not recorded in the sign center books, and the phone number written on the slip is not in my handwriting. And the delivery slip states that the order was delivered in Vaalwater, therefore provides no proof of where in Vaalwater it was delivered exactly.
There are 2 options here: either the courrier Company, Value Express, stole my order, or a Makro employee stole it. Either way, I want either a refund or a replacement shipping. Please arrange asap today and provide proof of refund or proof of re-shipment. And make sure you don't use Value Express as shipper.
CM
Catherine M's update13 Nov 2024, 09:34
Reviewer Update
The delivery slip, which it took over 3 weeks for Makro to email to me, is clearly forged.
The name of the recipient on it is unknown to sign center, there is no stamp on the slip (sign center have stamps), the delivery is not recorded in the sign center books, and the phone number written on the slip is not in my handwriting. And the delivery slip states that the order was delivered in Vaalwater, therefore provides no proof of where in Vaalwater it was delivered exactly.
There are 2 options here: either the courrier Company, Value Express, stole my order, or a Makro employee stole it. Either way, I want either a refund or a replacement shipping. Please arrange asap today and provide proof of refund or proof of re-shipment. And make sure you don't use Value Express as shipper.
The name of the recipient on it is unknown to sign center, there is no stamp on the slip (sign center have stamps), the delivery is not recorded in the sign center books, and the phone number written on the slip is not in my handwriting. And the delivery slip states that the order was delivered in Vaalwater, therefore provides no proof of where in Vaalwater it was delivered exactly.
There are 2 options here: either the courrier Company, Value Express, stole my order, or a Makro employee stole it. Either way, I want either a refund or a replacement shipping. Please arrange asap today and provide proof of refund or proof of re-shipment. And make sure you don't use Value Express as shipper.
Makro's replyOfficial
15 Nov 2024, 16:05Hi Catherine, we truly appreciate you taking the time to get in touch with us. We want you to know that your concern has been promptly passed on and we are actively waiting to hear back so we can assist you further. Please accept our sincere apologies for any trouble this has caused you.
Best regards,
Makro's reply15 Nov 2024, 16:05
Official
Hi Catherine, we truly appreciate you taking the time to get in touch with us. We want you to know that your concern has been promptly passed on and we are actively waiting to hear back so we can assist you further. Please accept our sincere apologies for any trouble this has caused you.
Best regards,
CM
Catherine M's updateReviewer Update
05 Dec 2024, 14:42I believe there's been enough time wasted on this. If you are actively looking into this, then refund me and take it up with Value Express who have ****** my delivery or delivered it to the moon, but not where it was supposed to be delivered.
CM
Catherine M's update05 Dec 2024, 14:42
Reviewer Update
I believe there's been enough time wasted on this. If you are actively looking into this, then refund me and take it up with Value Express who have ****** my delivery or delivered it to the moon, but not where it was supposed to be delivered.
Makro's replyOfficial
07 Dec 2024, 14:55Hi Catherine Mauvais,
We do apologize for the delay response.
We are actively following up on this matter but we yet to receive feedback from the store.
We will ensure you are promptly informed the moment we have any update.
Warm regards,
Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A division of MASSMART Holdings Limited
We do apologize for the delay response.
We are actively following up on this matter but we yet to receive feedback from the store.
We will ensure you are promptly informed the moment we have any update.
Warm regards,
Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A division of MASSMART Holdings Limited
Best regards,
Makro's reply07 Dec 2024, 14:55
Official
Hi Catherine Mauvais,
We do apologize for the delay response.
We are actively following up on this matter but we yet to receive feedback from the store.
We will ensure you are promptly informed the moment we have any update.
Warm regards,
Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A division of MASSMART Holdings Limited
We do apologize for the delay response.
We are actively following up on this matter but we yet to receive feedback from the store.
We will ensure you are promptly informed the moment we have any update.
Warm regards,
Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A division of MASSMART Holdings Limited
Best regards,
CM
Catherine M's updateReviewer Update
11 Feb 2025, 17:16How is Makro's "active" follow up progressing? 3 months now, and no order received & no refund
CM
Catherine M's update11 Feb 2025, 17:16
Reviewer Update
How is Makro's "active" follow up progressing? 3 months now, and no order received & no refund