1 reviews | Active since Mar 2009
Marko, oh Makro...
On 13 Mar 2019 I made a purchase to the value of R 3892.30, I received an SMS to indicate that my purchase was handed to the courier company and will be delivered on 20 Mar 2019.
I have phoned Makro on 20 Mar 2019 to find out when/who/where, as it it is past 11:00 and I have had no other contact from Makro. As per my online account with Makro, my purchase was handed to the courier, how ever as per the support on ********** 999, Makro is still awaiting payment!!!! I fail to see how this can be a problem, as the monies due was deducted from my credit card account and was validated by the bank (A 15 minute phone call later)!! If this was the case, then why was I not informed from Makro that this order was not complete? Yet I received an email as well to indicate that the order is on the way!! I have to go out of my way to prove to you that I have indeed payed the amount due and send a proof of payment!! Who will pay me for my services, as I have payed for the services as per the order MAK ********** and this is yet to be delivered?
Thank you for reaching put to us
As discussed on the phone, your payment went through and the order is ready to be collected by our courier guys so that it can be delivered to you.
We will follow up for you and provide feedback once received.
Apologies for the inconvenience caused.
Regards
Hellopeter Team
Best regards,
Thank you for reaching put to us
As discussed on the phone, your payment went through and the order is ready to be collected by our courier guys so that it can be delivered to you.
We will follow up for you and provide feedback once received.
Apologies for the inconvenience caused.
Regards
Hellopeter Team
Best regards,