JA
Jennie A
1 reviews | Active since Oct 2018
17 Jun 2025, 10:04
Marko not refunding cancelled order
Good day I purchased a lawnmower online from Makro on 5 May 2025. Unfortunately the payment was processed twice that created 2 orders. I immediately cancelled the 1 order. Since then I've been trying to get my refund. They said the refund failed and asked for my Bank confirmation letter and ID in pdf format, which I sent to them. I still haven't received my refund of R4599.00 Every time I phone their call center on ***, they say they will escalate it but still nothing happens. I have tried many numbers that I could find for Marko but couldn't reach anyone that is will to help. I went to the store and they say, since it is an "OD" order number, it has to be refunded by Head office and I can't reach anyone there either.
Helpful (0)
Replies (8)0
Replies (8)JA
Jennie A's updateReviewer Update
17 Jul 2025, 10:49Good day,
Your feedback might have meant something if you've done something by now. Another month has passed and although I have resent all the required documents and Makro contacted me and confirmed they have everything they need to do the refund, I have still not received my refund.
What should I do to get my refund that is due to me for more than 2 months now?
Regards,
Jennie
Your feedback might have meant something if you've done something by now. Another month has passed and although I have resent all the required documents and Makro contacted me and confirmed they have everything they need to do the refund, I have still not received my refund.
What should I do to get my refund that is due to me for more than 2 months now?
Regards,
Jennie
JA
Jennie A's update17 Jul 2025, 10:49
Reviewer Update
Good day,
Your feedback might have meant something if you've done something by now. Another month has passed and although I have resent all the required documents and Makro contacted me and confirmed they have everything they need to do the refund, I have still not received my refund.
What should I do to get my refund that is due to me for more than 2 months now?
Regards,
Jennie
Your feedback might have meant something if you've done something by now. Another month has passed and although I have resent all the required documents and Makro contacted me and confirmed they have everything they need to do the refund, I have still not received my refund.
What should I do to get my refund that is due to me for more than 2 months now?
Regards,
Jennie
JA
Jennie A's updateReviewer Update
25 Jul 2025, 09:38Hi,
Since this seems to be the only platform where I get any feedback from Marko, I want to say that another week has passed and I still haven't received my refund and I also have no other feedback from Marko i.e. explaining why they haven't refunded me and if they need anything else from make to make it happen.
Please advise what else I can/should do to get this refund done.
Thanks
Jennie
Since this seems to be the only platform where I get any feedback from Marko, I want to say that another week has passed and I still haven't received my refund and I also have no other feedback from Marko i.e. explaining why they haven't refunded me and if they need anything else from make to make it happen.
Please advise what else I can/should do to get this refund done.
Thanks
Jennie
JA
Jennie A's update25 Jul 2025, 09:38
Reviewer Update
Hi,
Since this seems to be the only platform where I get any feedback from Marko, I want to say that another week has passed and I still haven't received my refund and I also have no other feedback from Marko i.e. explaining why they haven't refunded me and if they need anything else from make to make it happen.
Please advise what else I can/should do to get this refund done.
Thanks
Jennie
Since this seems to be the only platform where I get any feedback from Marko, I want to say that another week has passed and I still haven't received my refund and I also have no other feedback from Marko i.e. explaining why they haven't refunded me and if they need anything else from make to make it happen.
Please advise what else I can/should do to get this refund done.
Thanks
Jennie
JA
Jennie A's updateReviewer Update
28 Jul 2025, 12:21Hi Makro Social Media Team,
You have reached out to your Finance team on July 17th already. May I ask what your Finance teams acceptable response time is since this is already 7 working days. Besides the point that the refund is already due for more than 2 months.
When can I expect this to be resolved?
Thanks
Jennie
You have reached out to your Finance team on July 17th already. May I ask what your Finance teams acceptable response time is since this is already 7 working days. Besides the point that the refund is already due for more than 2 months.
When can I expect this to be resolved?
Thanks
Jennie
JA
Jennie A's update28 Jul 2025, 12:21
Reviewer Update
Hi Makro Social Media Team,
You have reached out to your Finance team on July 17th already. May I ask what your Finance teams acceptable response time is since this is already 7 working days. Besides the point that the refund is already due for more than 2 months.
When can I expect this to be resolved?
Thanks
Jennie
You have reached out to your Finance team on July 17th already. May I ask what your Finance teams acceptable response time is since this is already 7 working days. Besides the point that the refund is already due for more than 2 months.
When can I expect this to be resolved?
Thanks
Jennie
JA
Jennie A's updateReviewer Update
31 Jul 2025, 11:44Hi,
Will you kindly send me an update on the status of my refund. It is now almost 3 months since the purchase.
If there are technical difficulties, you can arrange with someone at Marko Wonderboom, my nearest branch, and I can go there with my card so they can do the refund there.
Alternatively, please process my refund a.s.a.p. or at least give me an explanation of what is causing the delay.
regards,
Jennie
Will you kindly send me an update on the status of my refund. It is now almost 3 months since the purchase.
If there are technical difficulties, you can arrange with someone at Marko Wonderboom, my nearest branch, and I can go there with my card so they can do the refund there.
Alternatively, please process my refund a.s.a.p. or at least give me an explanation of what is causing the delay.
regards,
Jennie
JA
Jennie A's update31 Jul 2025, 11:44
Reviewer Update
Hi,
Will you kindly send me an update on the status of my refund. It is now almost 3 months since the purchase.
If there are technical difficulties, you can arrange with someone at Marko Wonderboom, my nearest branch, and I can go there with my card so they can do the refund there.
Alternatively, please process my refund a.s.a.p. or at least give me an explanation of what is causing the delay.
regards,
Jennie
Will you kindly send me an update on the status of my refund. It is now almost 3 months since the purchase.
If there are technical difficulties, you can arrange with someone at Marko Wonderboom, my nearest branch, and I can go there with my card so they can do the refund there.
Alternatively, please process my refund a.s.a.p. or at least give me an explanation of what is causing the delay.
regards,
Jennie
JA
Jennie A's updateReviewer Update
02 Aug 2025, 14:06Hi Marko,
Thanks for your feedback.
Eagerly awaiting the money in my bank account or at least an explanation that justifies the 3 month wait.
Kind regards,
Jennie
Thanks for your feedback.
Eagerly awaiting the money in my bank account or at least an explanation that justifies the 3 month wait.
Kind regards,
Jennie
JA
Jennie A's update02 Aug 2025, 14:06
Reviewer Update
Hi Marko,
Thanks for your feedback.
Eagerly awaiting the money in my bank account or at least an explanation that justifies the 3 month wait.
Kind regards,
Jennie
Thanks for your feedback.
Eagerly awaiting the money in my bank account or at least an explanation that justifies the 3 month wait.
Kind regards,
Jennie
JA
Jennie A's updateReviewer Update
07 Aug 2025, 10:13Good day Marko Social Media Team
Have you received any feedback from your Finance team and if not, when are you expecting to do so? I really don't understand the complication and delay of the refund. Surely this is not acceptable response times.
Still awaiting some meaningful feedback and my refund.
It is now officially 3 months since the purchase.
Regards,
Jennie
Have you received any feedback from your Finance team and if not, when are you expecting to do so? I really don't understand the complication and delay of the refund. Surely this is not acceptable response times.
Still awaiting some meaningful feedback and my refund.
It is now officially 3 months since the purchase.
Regards,
Jennie
JA
Jennie A's update07 Aug 2025, 10:13
Reviewer Update
Good day Marko Social Media Team
Have you received any feedback from your Finance team and if not, when are you expecting to do so? I really don't understand the complication and delay of the refund. Surely this is not acceptable response times.
Still awaiting some meaningful feedback and my refund.
It is now officially 3 months since the purchase.
Regards,
Jennie
Have you received any feedback from your Finance team and if not, when are you expecting to do so? I really don't understand the complication and delay of the refund. Surely this is not acceptable response times.
Still awaiting some meaningful feedback and my refund.
It is now officially 3 months since the purchase.
Regards,
Jennie
JA
Jennie A's updateReviewer Update
08 Aug 2025, 14:29What else can I do to get this done?
Please advise urgently!
Please advise urgently!
JA
Jennie A's update08 Aug 2025, 14:29
Reviewer Update
What else can I do to get this done?
Please advise urgently!
Please advise urgently!
JA
Jennie A's updateReviewer Update
12 Aug 2025, 09:46Thanks for your feedback.
I guess Marko has many upset customers if their backlog is more than 3 months however, since there seems to be nothing else I can do, I'll continue to wait.
Alternatively, I'll open a case with the Consumer Goods & Services Ombudsman.
Kind regards,
Jennie
I guess Marko has many upset customers if their backlog is more than 3 months however, since there seems to be nothing else I can do, I'll continue to wait.
Alternatively, I'll open a case with the Consumer Goods & Services Ombudsman.
Kind regards,
Jennie
JA
Jennie A's update12 Aug 2025, 09:46
Reviewer Update
Thanks for your feedback.
I guess Marko has many upset customers if their backlog is more than 3 months however, since there seems to be nothing else I can do, I'll continue to wait.
Alternatively, I'll open a case with the Consumer Goods & Services Ombudsman.
Kind regards,
Jennie
I guess Marko has many upset customers if their backlog is more than 3 months however, since there seems to be nothing else I can do, I'll continue to wait.
Alternatively, I'll open a case with the Consumer Goods & Services Ombudsman.
Kind regards,
Jennie