MARKO MONTAGUE GARDENS IS PATHETIC

Makro in Montague Gardens

You people are a ******* joke. I have never had such pathetic service from a company that prides itself on service delivery! We've purchased a washing machine that was supposed to be delivered TWO DAYS AGO. I call the contact centre, after being on hold for 45 minutes, only to be told that I need to call the store directly to speak to their store specific courier fleet - Makrofleet. The only thing the call centre could tell me is that the item has been dispatched and will be delivered in two days (why does that sound fami**** - Could it be that we've already been waiting for TWO DAYS?!). We live in an apartment block and need to let the body corporate know when the item is due for delivery. Makro can't even tell me which day it will arrive?!?!

I then call the Montague Gardens store, where the item as purchased from, after calling in FIVE TIMES, they then put me on hold, and the Makrofleet department, refuses to answer my call! I've even reached out to Jacqui Mouton (Makro's Admin Fulfillment Online Manager), with no success. I have had it with this pathetic excuse of a business.