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trison.pillay trison.pillay

1 reviews | Active since Feb 2017

31 Oct 2018, 11:48

Marko is the worst company to deal with ever they no nothing a out customer service at all!

Writing a review again about Marko because they keep promising to call me on all my posts etc but have not I will never purchase anything from u guys again

Marko and they pathetic service! I have had the worst possible service from Marko Springfield

I phoned them regarding my fridge which is still under warranty stating to them that the fridge isn't cold enough and the freezer is building a lot of ice the first time the technician was sent over he resealed the rubbers on the fridge doors after a week I notice the fridge was doing the same thing so I called makro and told them they said the technician Will call me. after two weeks I receive a call from makro saying the technician Will come through one of the days and that they tried calling me and there was no answer

Honestly Marko did not try calling email I was waiting for.They call for 2 weeks!

The technician came and saw the fridge again and said that they Will send a senior technician because they are not sure what's happening that was about 4 weeks ago

I am still waiting for the technicians to come through for.more then 4 weeks I have not received a call from Marko or the repair company

You'll service is perthetic honestly even the people working at Marko Don't care when they phone u they have no customer service at all

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Replies (1)
Makro
Makro's reply01 Nov 2018, 08:29
Official

Thank you for alerting us on your complaint. Kindly be advised that your complaint has been escalated to the relevant team who will be in contact with you.

Regards

Mbali Makhanya