Marko is a bunch of *****ers, refusing me a refund

On 23 Feb 2019, I purchased a 2.2KV Ryobi Generator from Marko RIVERSANDS, at a cost of R4999. Once I returned home, the generator worked fine, but was not powering the fridge. I called and I spoke to Cecelia, who stated that it is fine, I just need to drain the petrol and I can bring it back. When I got to the store on 24 Feb 2019, she had advised me that I wont get the refund immediatley and that I will only get it after 10 working days, as the Generator must go to Ryobi to check it. The refund will take place, we just need to determine if Ryobi or Marko will refund you.

Based on this info, I had left the Generator and allowed them to follow the process. Might I add that Marko didnt call me at all since it was given to them. All the process calls were done by.

2 weeks later, I called and I spoke to Thalma who said that the Manager is on leave, and will return on Monday 11 March, so please can I come for the refund then. On Monday 11 March, I called before I drove to the store, and Thelma was on leave, and only back on Tuesday. So I decided that I will go on Tuesday to get the refund.

When I get to Marko, they called a Manager by the name of Steven, who put his foot down, that he will NOT do the refund, as he cant sell the machine again.

Even though they have signs that say they will refund within 14 days etc. I even went onto the Marko site to show him to rules, but he still didnt want to budge. I even called the Customer service call centre, and they too told me to tell him, and they themselves to him he has to refund, but he refused to refund me the money.

This iis unacceptable by Marko. The law says that I have 14 days to return items, if it doesnt meet my needs.

It seems he doesnt want to take a stock loss, which honeslty is not my problem. Although Marko is a big listed company, seems they can decide to be *****, and hire managers who make up their own rules.

I want my refund for the Generator