Marko has no guarantee

Called the Durban Makro to for assistance to get my freezer on the 25 October 2021 for them to have a look at my freezer. An assessment was done to be informed that we going to repair the unit. I disagreed with that and ask that the freezer is only 7 months old why are they repairing it and not replacing it. I was told about a CAR and that they cannot replace the freezer. I was the informed that the part is not avaiable. I am now waiting for this. I am seriously disappointed. I called them again and was told that that's the procedure. I asked when was the procedures was explained to me. They had no answer. I do not want a repaired freezer as it is not even a year old. The service was not the best and now I have to wait. Still no feedback. Unacceptable.