Marko delivering a Defy fridge that is badly damaged!

I bought a new Defy fridge on Monday morning from Makro Strubensvalley, replacing my fridge that broke down over the weekend. The fridge was delivered on Tuesday evening at 18:00. Opening the massive big box I found the fridge was badly damaged, it looks like it fell off a tuck before it was delivered. The left button side of the fridge is damaged and the side is crumpled and broken. At the back the cover is loose and the *****s are broken. Both door handles are bent and broken loose from the doors. The insolation of the door can be seen. The bottom left side of the door is also broken and bent. Inside the fridge, the door has 2 big holes with the insolation sticking out. Some of the trays are broken, some of the shelfs are broken. The back panel on the inside has come off and is dangling. The light has broken off and the cover has fallen out. It is absolutely shocking how Makro and Defy can deliver a product (which I paid a lot of money for) in a state like this. I raised this with the customer care desk at Makro on Wednesday morning. Makro was quick to apologize for the poor service and promptly took down my details. I asked for the case to be marked as urgent as I’m without a fridge for my family and are trying to keep food cold in a cooler box. I was promised that someone will call me to arrange a pickup and exchange within 6 hours. No one called me so I followed up again, this time the feedback is that it will take 2-3 days for someone to contact me to arrange pickup, then the item will be inspected and a decision will be made to replace it. I called again today and still there is no feedback or any indication of when Makro will replace this badly damaged fridge that they delivered. I asked what compensation I will receive from Makro for this massive inconvenience but I’m being ignored. I expect the broken fridge to be picked up and a new one delivered plus at least a gift voucher for all this trouble! Very disappointed customer