Marko Cornubia Customer Service Experience

I recently had an unfortunate experience with Marko Cornubia regarding the purchase and subsequent return of a Hisense gas hob. I feel compelled to share my experience to help other consumers avoid the same pitfalls.

*Purchase and Installation:* I purchased a Hisense gas hob online from Marko for R2500.00 during a sale, with the expectation of a smooth and hassle-free transaction. Upon receiving the hob, I discovered that one of the plates was not functioning. Without any prior indication from Marko, I was unaware that a Certificate of Compliance (COC) was required to ensure reliable support from their end in case of issues. My spouse, having the necessary skills, installed the hob himself.

*Initial Return Attempt:* Upon encountering the defect, I returned to Marko Cornubia. Unfortunately, the experience was *****ed by the unprofessionalism of the returns department staff. The assistant was extremely rude and unhelpful. Despite her poor attitude, she did pass my information to Hisense for further assistance. Hisense contacted us promptly and, after evaluating the hob, informed us that the stove was irreparable and advised us to return it to Marko for further action.

*Follow-Up Return Experience:* When I returned to Marko once again, I was disheartened to be met by the same unaccommodating return assistant. The staff member's rudeness and uncooperative demeanor were disappointing, to say the least. I expected at least the option to exchange the faulty hob. However, I was bluntly told that I would only receive a refund in the same manner I initially paid. Given that a year had passed and I no longer had the same bank card, I anticipated complications regarding the refund process.

*Refund Issues:* The assistant's dismissive attitude extended to my concerns about the refund process. Despite my efforts to clarify where the funds would be returned, she remained unhelpful and reiterated that the refund would be processed to the card used for the initial purchase. This lack of clear communication left me without a hob and unsure about the refund status, as I had transitioned to a new bank account.

*Overall Experience:* This experience with Marko has left me extremely disappointed, upset, and angry. The customer service at Marko Cornubia fell far short of acceptable standards. The combination of rude staff, lack of communication, and inadequate support has tarnished my perception of the brand. In addition, the marked price increase of the hob from R2500.00 to R3500.00 exacerbates the inconvenience and financial strain caused by this ordeal.

*Conclusion:* I hope this review serves as a caution to others considering purchasing appliances from Marko. Based on my experience, I cannot recommend their services. The lack of customer support and the unprofessional behavior of their staff were particularly disheartening. I urge potential buyers to consider this and think carefully before making a purchase from Marko, as they may encounter significant challenges if they require after-sales support.

--- Marko, if you are reading this, I strongly recommend reviewing your customer service policies and addressing the behavior of your staff, particularly in the returns department. Improved service and communication could significantly enhance the customer experience and restore trust in your brand.