Marko Cape Gate/Montague Gardens has Disgusting after Sales Support

Order Number:MAK ********** I purchased a KIC 344L combined fridge/freezer from Makro online on 18 March 2019,as Makro Ottery had no stock&their special was ending that very day.Viewing the item,it had a Wine Rack included. My item arrived 3 days later from Montague Gardens Branch(Cape Gate).Inspecting it,I found that the wine rack was missing&made mention of it to the delivery guys,who noted it as well. I contacted online customer care,who claimed they will let someone contact me who will deal with this problem. No one did.Contacted them again&a person named Elizabeth made contact with me.A few days later still nothing.Contacted customer services again&they said Elizabeth will make contact with me again. I then received an email,guaranteeing me that it was on it's way for delivery to me.Few days later,still nothing. Wrote an article on hellopeter.com&a day,or two later someone contacted me to say it will be delivered Tuesday.....which was last week Tuesday,still no delivery. Then I went in to Makro Ottery and mentioned my situation to a lady at the enquiries desk,who put me directly through to a gentleman,named Mark,which I think is the General Manager of the Cape Gate Makro store.I explained everything to him&he said he'll try to assist me,but need to go on the floor to inspect the fridge on the floor/in store. He contacted me back&said their Makro branch doesn't have the wine rack included. I explained to him,that the Ottery branch had it advertised with the wine rack on their floor&i'm not going to settle with dismissing this issue.I said he should contact Makro Ottery&let someone inspect their fridge to confirm that the wine rack is included.I then got an sms,as I missed his call,stating that Ottery does indeed have the wine rack&that there was a mix up,or confusion between branches,as one advertised it with the wine rack&the other didn't(LAUGH OUT ****** LOUD).....how pathetic to say the least. In the sms he also stated that he would Personally do the necessary arrangements to see that I receive my missing item(Wine rack). That was Saturday......Today is Wednesday&haven't heard from anyone since then. This is Utterly&Disgracefully Pathetic service....it's been nearly a month since my purchase of this item to No Customer Satisfaction at all.I've been promised delivery of a missing item,but to date still nothing. I won't even go to the sound of this fridge.....The noisiest fridge I have ever heard for R4500 spent.This has been the case since day one&it is getting worse.It sounds like something is packing up/preparing for failure......Fridges make sounds yes,but sounds that keep you awake until it goes silent for a while.....definitely something wrong.I made mention once about it,but to no consideration,neither interest in my concern regarding it. I will NEVER purchase an item from Makro online again,if it involves their Cape Gate/Montague Gardens branch. For many years I have purchased from Makro Ottery,with No hassles at all....I place trust in Ottery Branch....In Cape Gate,Absolutely None.First time dealing with them&the way I've been dealt with after purchasing the item is Unacceptable.