Marko - Bad Service

Hi All This review is on behalf of an elderly couple (73 & 78), Mr. & Mrs. Petrus Bosman

They bought a KIC fridge from Marko Cape Gate in November 2021. In March 2022 the fridge start giving problems, by not being able to cool any goods. Finally I was able to log a call with Makro on their behalf, Call Ref No: KJ270679 PETRUS BOSMAN; ***; BOSKRAAI 27 GROENKLOOF WOODS RETIREMENT VILLAGE; GEORGE.

After about 2 weeks, finally a KIC agent: Umar technician Cel no. *** E-Mail: *** visited them to inspect the fridge.

Mr. Bosman then informed and requested from the technician, that they would like to return the fridge for a full refund to enable them to buy a new Fridge in George as there are no Makro Branch in George.

I followed up with Makro on Friday 01/04/22 and was informed that the matter was referred to Management to approval of the refund.

With a follow up on Monday 04/04/22, I was told that a Call was Logged with KIC.

I seems that Makro does not want to refund Mr. Bosman for the faulty fridge.

These two elderly people have no been without a proper fridge for a month and would like to replace the fridge and have use of a proper fridge.

The feedback and action from Makro is unacceptable and Urgent action is required.