1 reviews | Active since Feb 2017

24 Sept 2018, 20:25

Marko and they pathetic service!

I have had the worst possible service from Marko Springfield

I phoned them regarding my fridge which is still under warranty stating to them that the fridge isn't cold enough and the freezer is building a lot of ice the first time the technician was sent over he resealed the rubbers on the fridge doors after a week I notice the fridge was doing the same thing so I called makro and told them they said the technician Will call me. after two weeks I receive a call from makro saying the technician Will come through one of the days and that they tried calling me and there was no answer

Honestly Marko did not try calling email I was waiting for.They call for 2 weeks!

The technician came and saw the fridge again and said that they Will send a senior technician because they are not sure what's happening that was about 2 weeks ago

I am still waiting for the technicians to come through for.more then 2 weeks I have not received a call from Marko or the repair company

You'll service is perthetic honestly even the people working at Marko Don't care when they phone u they have no customer service at all

WORST SERVICE EVER!

0
Replies (3)
Makro
Makro's reply26 Sept 2018, 16:29
Official

Thank you for alerting us on your complaint. Kindly be advised that your complaint has been escalated to the relevant team who will be in contact with you.

Regards
Zanele Zwane

's update01 Oct 2018, 07:40
Reviewer Update
Hi I am still waiting You'll guys service is pathetic
's update08 Oct 2018, 11:28
Reviewer Update
This is the worst service ever even after putting a complaint on hello Peter no response at all after putting the complaint 3 weeks ago!!!!!