1 reviews | Active since Mar 2016
Market Place cannot refund R140 - Delivery should have been free.
Macro Marketplace online is a money making ****. Macro does not do quality checks on its suppliers and they sell anything without installation manuals. Macro hides behind call centres to do deal with clients regarding problems who are totally useless. I have a problem since December 2022 going into January 2023 and now in March 2023 regarding a free delivery which cost me R140. On the website the free delivery for the item ordered sticks out like a ******s *****. All they say is someone is looking at it and is escalated since January 2023. The call centres have supervisors and there is no follow up or feed back. They will cut the call to show their incompetence if they cannot help. Their employees have no guilt earning a salary and not doing the job. I personally will not sleep if I get a salary for doing sweet nothing. This new breed of workers shows *********** ,no guilt, no ethics but are income ****s.
We hope this finds you well.
Thank you for your review and apologies for the inconvenience caused.
Kindly note that Business to Business (B2B) customer's do not qualify for free delivery promotion.
Furthermore, we would like to inform you that we do not offer any delivery promotion for pensioners at all including marketplace (3rd party) items order on our website.
We are sorry that your experience did not match your expectations, this is not the service we pride ourselves on as a company.
Please be advised that should you not be happy or satisfied with the feedback provided can refer the matter to the Consumer Goods And Services Ombudsman who can assist you in reviewing our resolution.
I hope you find the above in order. Kind Regards
Europe Mokoena
Makro Supports Team
Tel : ***
Whatsapp ; ***
Email. ***
We hope this finds you well.
Thank you for your review and apologies for the inconvenience caused.
Kindly note that Business to Business (B2B) customer's do not qualify for free delivery promotion.
Furthermore, we would like to inform you that we do not offer any delivery promotion for pensioners at all including marketplace (3rd party) items order on our website.
We are sorry that your experience did not match your expectations, this is not the service we pride ourselves on as a company.
Please be advised that should you not be happy or satisfied with the feedback provided can refer the matter to the Consumer Goods And Services Ombudsman who can assist you in reviewing our resolution.
I hope you find the above in order. Kind Regards
Europe Mokoena
Makro Supports Team
Tel : ***
Whatsapp ; ***
Email. ***