HA
Helezeen A

1 reviews | Active since Nov 2015

21 Dec 2016, 20:11

Markdown price on item refused by Supervisor

<p>Today my family and I went to Makro Montague Gardens to do christmas shoppings.</p> <p> </p> <p>When entering the parking area we saw a big white tent that caught our eye, BIG SALE.</p> <p> </p> <p>Entering the tent we browes the for sale items , thats when I saw an education table marked down from R795 to R39. ( I have a photo of the price)</p> <p> </p> <p>Upon payment the cashier inform me the price is extually R395, I refused to pay that amount because the price tag stated R39. The supervisor was called in and after a discussion she informed me that I wont be able to get it because they made a mistake.</p> <p> </p> <p>She went to the item to see if there was no big promotion sale tag on, only to find out that the sale tag was behind all the other boxes. Thats not my problem, because I did not put the sign there.</p> <p> </p> <p>Her excuse was its end of the year, everyone is tired, anyone can make a mistake.</p> <p>I dont think thats an appropriate answer for a customer. because with your huge client base and staff,if half of your staff is tired and make mistakes, your business can loose millions.</p> <p> </p> <p>I think its only fair if I get my table for that price, as it was marked at that price.</p>

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Replies (1)
Makro
Makro's reply22 Dec 2016, 10:41
Official

Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

I believe our marketing Executive Manager ( Louis Karpas ) has been in contact with you on your next visit to the store kindly ask for him, we will further evaluate how we can prevent this problem from occurring again in the future.

I apologise for the annoyance/inconvenience that this may have caused to you. The company is actively working to improve service levels and your feedback has proved to be invaluable.

Please do not let this incident prevent you from remaining a Makro customer – we really do value your custom.

Regards

Mmule Moropa