MALICIOUS DAMAGE OF TABLET

AND STILL NO FIXING OF THE TABLET / NO CORRESPONDENCE FROM MAKRO Gave the Tablet in on the 4 April 2021 TODAY 9 JUNE 2021 HOW LONG MUST I STILL WAIT AND BE PATIENT.

MALICIOUS DAMAGE OF TABLET Good Day I bought a Tablet at Makro in August 2020. The Tablet did not want to CHARGE AND APP COMMING UP ANY APP HAS STOPPED. The first time was 03 March 2021 and 13 April 2021 the second time I received a phone call from Makro to say I have MALICIOUS DAMAGE my TABLET. WHITCH I DID NOT. I also demand to see the photos Palesa Mootshe send photos I told her that is not my Tablet. I send a email to her to say this is not my tablet and I HAVE NOT MALICIOUS DAMAGE MY TABLET SHE DID NOT REPLEY TO MY EMAIL.

After sending this mail to hellopeter. I received this mail from Makro Mpho Moruthane (Makro)

May 10, 2021, 12:08 GMT+2

Good day, ANDREW

Trust you are well.

Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.

Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us.

Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter.

We will continue to follow up so that we are able to have the matter addressed and resolved as urgently as possible.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day further. Regards Mpho Moruthane Makro National Contact Centre. Makro SA A division of MASSMART Holdings Limited Tel: ***Email: mailto:***: http://www.makro.co.za