Malfunctioning pc

Bought an hp pc from makro online on the 24/11/2023. Makro Germiston took over my order and I was sent confirmation of my order and was told my order would take 3-5 working days for delivery. After waiting for 2 full weeks for my delivery I decided to contact them to follow up on my order and I was told the best thing for me to do is to go collect my order from the store. On the 06/12/2023 I went to makro Germiston to collect my order and when I got home I had issues with the keyboard. On the 09/12/2023 I decided to contact makro again about the faulty pc I got and took 10days for them to reply to my email telling me to take the pc to the store for repairs?not even an exchange but for repairs because the 14days since I had ordered the item had passed. Well because the item was gonna be repaired and I didn’t know how long it was gonna take and I was relocating I decided not to take it to the store after being told to take it for repairs in case it takes long for the repairs to be done and I’d be in a different province. After relocating I went to makro nearest to where I’m currently staying, took my pc for “repairs”. I get to makro in Mbombela and I’m told I should go home with my pc and a certain company will come and collect from me for repairs,I then ask why I can’t leave the pc for it to be collected from them but I’m told it’s a procedure. I’m trying to be patient with them, I take my pc home and few days later I receive an email about the collection of my order. I’m being told to bubble wrap the pc for extra protection. Like me a customer has to bubble wrap the pc😕now I’m being sent a waybill. It this point I’m about to accept my losses and move on because how can a big company like makro treat a customer like this