Makr's poor after service

Item: Makro
Rating: 1
Author: Abdul I

I bought a Defy (eco)dishwasher in 2018 that is under 3 yr warranty, plus I paid for an extended warranty of 2yrs. I reported it faulty on the national call center, and 5 calls later, +-10days later not one call back, only after a FB threatening did I have a call from Defy, so not sure who is responsible, as Makro claim they did book the call with Defy, but not once did anyone call me back and I called 4 times, lets not even mention the cost for these long (waiting) calls. I'm disgusted in the service from Makro and definitely will not recommend them.

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Replies (1)

Makro's replyOfficial

27 Oct 2020, 13:46

Good day Abdul,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply27 Oct 2020, 13:46

Official