LH
Lincoln H
1 reviews | Active since Aug 2015
20 Dec 2024, 11:19
Makro/Value express Terrible service
Only rated 1 star coz there isn't an option 2 give no stars. Purchased a TV on the 8th of December 2024. Still yet 2 receive any updates regarding the expected delivery date of the TV and value express does not answer calls 2 confirm estimated date of delivery. Contacted Makro customer service on the 18th and 20th and to date, all they could do was furnish me with the number of value express who does not answer calls. Never again will I ever use the online platform to purchase anything. I feel like I got ****med. The worse customer experience I've ever received to date in my 43yrs of living.
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Makro's replyOfficial
28 Dec 2024, 09:29Good day Lincoln Hargreaves,
We acknowledge receipt of your feedback submitted via the Hellopeter platform. Please accept our sincere apologies for any inconvenience you have experienced.
We have duly noted your complaint and wish to confirm that it is being processed with the utmost urgency.
Our commitment to service excellence is unwavering, and we assure you that any deviation from our high standards is taken very seriously.
We are grateful that you have brought this matter to our attention and sincerely regret any inconvenience you have encountered during your interactions with our services.
Thank you for your patience and understanding in this regard. We are dedicated to ensuring that a resolution is reached swiftly and efficiently.
Should you require any further assistance, please do not hesitate to contact us.
Best Regards,
The Hellopeter TeamMakro SAA Division of MASSMART Holdings LimitedTel: ***WhatsApp: ***
We acknowledge receipt of your feedback submitted via the Hellopeter platform. Please accept our sincere apologies for any inconvenience you have experienced.
We have duly noted your complaint and wish to confirm that it is being processed with the utmost urgency.
Our commitment to service excellence is unwavering, and we assure you that any deviation from our high standards is taken very seriously.
We are grateful that you have brought this matter to our attention and sincerely regret any inconvenience you have encountered during your interactions with our services.
Thank you for your patience and understanding in this regard. We are dedicated to ensuring that a resolution is reached swiftly and efficiently.
Should you require any further assistance, please do not hesitate to contact us.
Best Regards,
The Hellopeter TeamMakro SAA Division of MASSMART Holdings LimitedTel: ***WhatsApp: ***
Best regards,
Makro's reply28 Dec 2024, 09:29
Official
Good day Lincoln Hargreaves,
We acknowledge receipt of your feedback submitted via the Hellopeter platform. Please accept our sincere apologies for any inconvenience you have experienced.
We have duly noted your complaint and wish to confirm that it is being processed with the utmost urgency.
Our commitment to service excellence is unwavering, and we assure you that any deviation from our high standards is taken very seriously.
We are grateful that you have brought this matter to our attention and sincerely regret any inconvenience you have encountered during your interactions with our services.
Thank you for your patience and understanding in this regard. We are dedicated to ensuring that a resolution is reached swiftly and efficiently.
Should you require any further assistance, please do not hesitate to contact us.
Best Regards,
The Hellopeter TeamMakro SAA Division of MASSMART Holdings LimitedTel: ***WhatsApp: ***
We acknowledge receipt of your feedback submitted via the Hellopeter platform. Please accept our sincere apologies for any inconvenience you have experienced.
We have duly noted your complaint and wish to confirm that it is being processed with the utmost urgency.
Our commitment to service excellence is unwavering, and we assure you that any deviation from our high standards is taken very seriously.
We are grateful that you have brought this matter to our attention and sincerely regret any inconvenience you have encountered during your interactions with our services.
Thank you for your patience and understanding in this regard. We are dedicated to ensuring that a resolution is reached swiftly and efficiently.
Should you require any further assistance, please do not hesitate to contact us.
Best Regards,
The Hellopeter TeamMakro SAA Division of MASSMART Holdings LimitedTel: ***WhatsApp: ***
Best regards,