NT
Norman T
1 reviews | Active since Feb 2021
30 Nov 2023, 12:24
Makro/Value Express
I placed online orders MAK*** and MAK*** which were to have been delivered by 24\11\2023 and 27\11/2023 respectively. On 28/11/2023 I contacted Makro customer-care and was assured that orders will be delivered by latest 29/11/2023. Today 30/11/2023 order has still not been delivered and customer-care says they will escalate my query and get back to me within 24-48 hours which is what they also told me 48 hours ago. Do not bother ordering online from Makro or dealing with Value Express because you will be frustrated. A while ago I had similar frustrations with Makro and I thought they had improved and gave them another chance but I now know that things have not improved. It may be the fault of Value Express but I bought from Makro and they appoint their own couriers and should ensure my order is delivered on time.
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Makro's replyOfficial
01 Dec 2023, 11:33Good day Norman, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team
Best regards,
Makro's reply01 Dec 2023, 11:33
Official
Good day Norman, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team
Best regards,