Makrosure Extended warranty - Worst service from Master Audio Visual

Makrosure has the most poor service.

I lodged a complaint for a dishwasher. There was an HE error. After lodging the complaint, the following was experienced: 1. Makro handed the repairs to Master Audio Visual Durban 2. The guy call and sent someone to view the machine. The guy came through and inspected. After a week, they guy called saying that the part arrived and they would collect the machine. 3. They said machine will return within a few days. 4. There after, many weeks went with no trace. No communication. Even Makro did not know what was going on. 5. After many calls after a few weeks, Master Audio Visual called me saying that they are awaiting the parts. After me complaining that this was incorrect. Suddenly the part arrived. 6. Machine was returned a few days later. Guys did not follow the COVID protocols. 7. Machine was returned in poor condition with scratches and the back cover hanging. 8. Worst still, the machine now has a LE error which has flooded my kitchen 9. My son slipped on the puddle and the cupboards are soaked. 10. I suggest Makro rethink their service for Makrosure as it is a joke!!!! I will now have to rethink my purchases regarding appliances and Makrosure.