AB
Anwar B

1 reviews | Active since Jul 2011

08 Aug 2016, 11:03

Makrosure Extended Warranty......not

<p>Very disappointed with the technicians that Makro outsources their extended warrany claims to - PANASERVICE. To have an applicance returned without being fixed and told that nothing is wrong is dreadful. When that appliance is a leaking washing machine damaging laminate floors and built in wooden kitchen cupboards is even more dreadful. To raise the same call with the service provider and be told that there is nothing wrong while you stand in a pool of water is very disconcerting.</p> <p> </p> <p>I wont be taking out any extended warranty from Makrosure again if that is how their service providers treat customer complaints. Its not like i got the extended warranty for free - its a paid for addition!</p>

0
Replies (2)
Makro
Makro's reply02 Sept 2016, 15:26
Official

Thank you for bringing this to our attention, we appreciate the time you took to report your dissatisfaction with the fridge purchase at our Germiston store.

I believe our Sales Manager (Marchia Lawrence) has been in contact with you our service agent has authorized an exchange.

We apologise for any inconvenience and trust you will continue to use our products with confidence.

Regards

Mmule Moropa

AB
Anwar B's update24 Jan 2017, 17:52
Reviewer Update

Happy with the turn around on this one!