1 reviews | Active since Jul 2017
Makrosure Extended Warranty for LG Washing Machine
<p>Bought a Washing Machine in 2014, with an Extended Warranty from Makro Springfield. Recently the appliance has become unusable and I've done my very best to get a technician out to have it fixed in Ballito, but to no avail.</p> <p> </p> <p>Firstly, I logged a call with Makrosure (***) about 7 weeks ago. I waited and waited, only to find out a week later that my repair job had not been recorded at all. </p> <p>So I've logged it again, this time getting a response from a technician about another week later. Now it's taken another 5 weeks with nothing fixed yet, and none of the technicians are letting me know what is actually going on. </p> <p>Each time it just seems to be some excuse when I'm in contact with them, and I'm really not happy as this is such a huge inconvenience for me. I thought Makrosure would be contracting companies that could perform their job a little bit more than nothing at all.</p> <p>After paying for the Extended Warranty, Makrosure just seems like they're not really willing to assist in fulfilling the warranty when something goes wrong.</p>
Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.
Regards
Mbali Makhanya
Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.
Regards
Mbali Makhanya
Hi,
I'm yet to receive any contact from Makro.
The technicians arrived again today with the part to fix the washing machine. Unfortunately, it was certainly not the right part and even I could've explained to them that the part was not going to fix the issue.
So now I'm supposed to wait again after a second diagnosis, and another order for a second part. After the 8th week now, I desperately need a washing machine, and Makro simply doesn't fulfill the warranty. I really just have to go buy a washing machine somewhere else this weekend. If you have any other advice that might be helpful to me, please don't hesitate to contact me directly.
Regards,
Steven
Hi,
I'm yet to receive any contact from Makro.
The technicians arrived again today with the part to fix the washing machine. Unfortunately, it was certainly not the right part and even I could've explained to them that the part was not going to fix the issue.
So now I'm supposed to wait again after a second diagnosis, and another order for a second part. After the 8th week now, I desperately need a washing machine, and Makro simply doesn't fulfill the warranty. I really just have to go buy a washing machine somewhere else this weekend. If you have any other advice that might be helpful to me, please don't hesitate to contact me directly.
Regards,
Steven